Customer Service


eyeLight Canada Photo & Video
Email: orders@eyelight.ca
94 Otter Crescent
St. Albert, AB T8N 7H3
+1(780) 716 2566

Office Hours: MTWTF 08:00 - 20:00 MST

 

Online Sales and Credit Card Sales Policy
When paying by credit card, payment is required at time of your order.  When you “checkout” you hereby authorize eyeLight Canada Photo & Video to bill your credit card through our secure payment gateway. Volume discounts and GST (#138964242) are automatically calculated.  Your transaction is made in Canadian dollars.  If your card is not honored for any reason, eyeLight will attempt to notify you.  Please send an email to orders@eyelight.ca if you have any questions, or concerns.

Discounts
Your group’s order page has important information specific to your actual discounts. Please refer to your group's order page for updated discount information.  Discounts are calculated on Total Cost  (before shipping or GST).

Returns & Replacements
eyeLight Canada Photo & Video is committed to your satisfaction.  If our product does not satisfy you then contact orders@eyelight.ca and tell us of your concerns.  Of course, if eyeLight made a mistake on your order then we will replace the erroneous product at our expense.
You may cancel your order without penalty within 48 hours of your transaction.  Please send an email to orders@eyelight.ca with “Cancel Order” in the subject line.  Please include your order number with that email.  After 48 hours, you may still cancel your order, but charges may apply.  Follow the same email process for canceling your order.  We will reply to your request and let you know if there are any cancellation charges.

Special Orders and Requests
If you have special orders or requests, please email Bruce Lecky at blecky@eyelight.ca (subject: Special orders or requests).  Bruce will do his utmost to accommodate your needs and some special orders may incur an extra charge.

Shipping & Delivery
Images are edited before being professionally printed.
Your group’s order page has important information specific to your actual order dates, discounts, and delivery schedules. Please refer to your group's order page for up-to-date information.

The normal delivery period is 4 to 6 weeks from the time of purchase.  If you need a rush service please send an email (immediately after your purchase) to orders@eyelight.ca. Quote your order number and delivery requirements.  If we cannot meet your request you will have the option to cancel your order outright.

Privacy & Security
we encrypt and protect all information that you submit in ordering our products using the Secure Sockets Layer (SSL) protocol. eyeLight Canada Photo & Video is committed to protecting the privacy of our clients with regard to how we gather and handle information about you.  We want to provide a safe and secure user experience. We will use our best efforts to ensure that the information you submit to us remains private, and is used only for our business purposes.  EyeLight Canada Photo & Video is committed to protecting the privacy of its clients with regard to how it gathers and handles information.  We strive to provide a safe and secure user experience to ensure that your information remains private and is used only to carry out our business.  We will not willingly share your personal information with a third party unless it is needed to carry out our service to you, or as required by law.. For more information, please visit our Privacy Policy page.

Copyright
In Canada, the photographer is the first owner of their images.  Please note that the photographer retains copyright, and may use these images to promote eyeLight’s business.

Viewing Orders
To view your orders, please visit your Order History page.

Updating Account Information
To update your personal information, please visit your Account Information page.

To update your addresses, please visit your Address Book page.

 

 

 

 

 

 

 

 

 

 

 

 

 

HOW TO ORDER

- Filter your search by adding keywords such as song title, or dance style (eg. Hide and Seek, or Ballet)

- Click on an image and select which photo options you desire to add to your cart.  Changes to your cart may be made at any time.

- When you are finished ordering product proceed to the checkout with your cart.

- Pay for your order with your credit card.

- By default, products will be delivered to the dance school at no charge.